What is My Aged Care?

What support can I receive from My Aged Care?

My Aged Care can provide you with different types of support depending on your personal circumstances. The entry level support package, also known as the Commonwealth Health Support Program (CHSP), can help with low-level support such as cleaning, cooking, and shopping. It can also include counselling, low vision assessments, or referrals for assistive equipment.

The CHSP runs an initiative named Geat2GO, which provides older Australians with devices, equipment, and assistive technology to help them to live more independently and to enhance daily living. You can be referred to the GEAT program through your My Aged Care assessment.

If you require more than low-level support, the Support at Home program (formerly the Home Care Package) can assist you with higher levels of in-home aged care services. As well as providing in-home care, this package can also help you access assistive technology.

Read our 'At-home care services' article to learn more.

How do I apply for My Aged Care?

Firstly, you can visit the My Aged Care eligibility webpage to determine whether you are eligible for support. You can complete their short online self-assessment to determine whether or not you should request an assessment.

To apply for My Aged Care, you will need to submit an application online, apply over the phone on 1800 200 422 or apply in-person by making an appointment with an Aged Care Specialist Officer at a Services Australia centre by calling 1800 227 475. Following your application, you will be contacted by an assessor to arrange an assessment where they will help you make a plan to access the best support suitable for you.

How does the funding work?

My Aged Care is not fully funded by the government, so their services are only partially subsidised. The amount you could pay depends on the provider that you use, as some providers will require a co-payment whereas other providers, including Guide Dogs, may not require a co-payment.

If you cannot afford your care costs, you may be eligible for financial hardship assistance.

Visit the My Aged Care understanding costs webpage to learn more about the costs associated with My Aged Care.

For more information

• Visit My Aged Care.
• Read our 'Exploring funding opportunities for low vision service and aids article to discover more options.
• Read our 'At-home care services' article to find out more information on at-home care.
• Always speak to your GP and eye care professional about the best treatment options for you.